512Jump FAQs

We recommend booking at least 2-3 weeks in advance, especially during peak season (spring and summer) and for weekend events. However, we often have same-day and next-day availability, so don't hesitate to reach out even if your event is coming up soon!

Our rental price includes:

• Delivery, setup, and takedown
• Professional-grade blowers
• Safety stakes or sandbags for anchoring
• Basic operating instructions
• Full cleaning and sanitization before delivery

Yes, we require a deposit to secure your reservation. The deposit amount varies by rental but is typically 25–50% of the total cost. The remaining balance is due on the day of delivery before setup begins.

Cancellations made 7+ days before your event receive a full refund. Cancellations made 3–6 days before receive a 50% refund. Cancellations within 48 hours are non-refundable. Weather-related cancellations are handled on a case-by-case basis.

Each inflatable is cleaned and sanitized after every rental using commercial-grade, child-safe disinfectants, and gets a final cleaning before delivery.

Normal dirt is fine, but excessive mess (food, drinks, silly string, etc.) may incur a cleaning fee. Please keep such items away from the inflatables.

Yes, a standard garden hose and water supply are required. We’ll connect and set everything up during delivery.

Typically 500–1000 gallons for a 4-hour event (about $5–15 depending on local rates).

No, water slides must be used with water for safety and to prevent damage. Ask about our dry slides for non-water events.

Absolutely! All our inflatables meet or exceed ASTM safety standards, with reinforced stitching, safety netting, and proper anchoring. Each unit is inspected before every rental and we maintain full insurance coverage.

Most bounce houses are for ages 3–12 with a combined weight limit of 800–1000 lbs. Water slides have similar limits. Adult units can handle more weight. Specific guidelines are provided for each unit.

Yes. One responsible adult must supervise at all times to ensure safety rules are followed — like limiting jumpers, removing shoes, and preventing rough play.

Inflatables should not be used in rain, high winds (over 15–20 mph), or lightning. Deflate immediately if weather worsens. We monitor forecasts and will reach out if rescheduling is needed.

Most bounce houses need around 15x15 ft with 3–5 ft of clearance on all sides. Large slides may need 30x15 ft or more. Exact dimensions will be discussed upon booking.

Yes — grass is preferred, but we can set up on concrete or asphalt using sandbags or water weights (an additional fee may apply).

Yes, we need a standard 110V outlet within 100 ft. The blower runs continuously. Generators are available for rent if needed.

Please don’t move it yourself. Contact us if you need it relocated — we can safely move it for an additional fee.

We serve Austin and surrounding areas within a 30-mile radius. Deliveries beyond that may include a travel fee.

Delivery is usually between 8:00 AM–11:00 AM and pickup from 6:00 PM–9:00 PM. We’ll confirm your exact window the day before.

Yes, someone 18 or older must be present to sign paperwork, confirm placement, and review setup instructions.